Refund and Returns Policy

At Greenzo, our goal is to ensure you’re satisfied with every product you receive. Our policies are designed to provide a seamless experience while maintaining the health and quality of our live plants.

1. Return Policy for Live Plants

Due to the sensitive nature of live plants, we are unable to accept returns on them. We take great care in packaging to ensure your plant arrives at your doorstep in the best possible condition. Please understand that transit stress may cause your plant to appear slightly dull upon arrival, but with proper care, it will quickly regain its health. Simply provide adequate sunlight and water, and it should thrive.

If you have any concerns about the condition of your plant, please don’t hesitate to contact our support team. We’re committed to helping you, and our team will guide you with tips and advice to ensure the health of your plant.

2. Return Policy for Non-Plant Products

For non-plant items, we offer a 7-day return window for unused and unopened products. If you’re not completely satisfied, please contact our customer support team within 7 days of receiving the item, and we’ll initiate the return or exchange process.

3. Dissatisfaction with Your Product

If you are not happy with a product, you may return it within 7 days of delivery. Once we receive the product, we will proceed with a replacement or issue a refund as per your preference. Please note that customers are responsible for any shipping charges incurred in returning products to us.

Return Address:
Empire Agro, Tar Mala Road,
Theur, Haveli,
Pune, 412110, India

Customer Support Contact:

• Email: office@greenzo.in
• WhatsApp Support: +91 8484847477

We appreciate your understanding and are here to assist you every step of the way to ensure a positive experience with Greenzo!